We answer your questions

How to download the embroidery files?

The machine embroidery patterns are to be downloaded via the email that you receive instantly after your payment, check your spam if necessary and a correct email address registered in your customer account information, or directly from your "my account" space, then "my orders "by clicking on the green arrow to download your zipped digital files

How do I unzip my embroidery file?

To unzip and extract the machine embroidery patterns in your embroidery format, you need an decompression software such as win rar or win zip free on the internet

Is there my embroidery format in the machine embroidery design?

The zipped digital files include the most used machine embroidery formats, they are indicated in the product sheet and they are compatible with all embroidery machines

Do I have the right to sell my embroidered creations with the patterns purchased on the site?

A single-user license is granted to you in each of the machine embroidery files on the site

The license gives you the opportunity to sell your embroidered creations with the patterns purchased on the Alicebroderie.com site without a restricted quantity.

How do I log into my account?

Click on Login at the top right of the site. The login page opens, enter your email address and then your password in the appropriate fields and click on Login.

How to create my account ?

Select the option "no account, create one" Fill out the form to register, check the sales conditions of the Alice embroidery site and click on register

I forgot my password?

Select the option "no account, create one" Fill out the form to register, check the sales conditions of the Alice embroidery site and click on register

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